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Question about NextGen

L

likeafish

I’ve inherited a NextGen system. It was really screwed up by the former operator. I'v got Tech support to help with some things, but they couldn’t help me with “set up” questions and they want more bucks for an Installation specialist. (boy they bleed you to death for a little bit of help).

If anyone has experience with a custom music scheduler and how to set it up and import to NextGen please PM me, also I’m looking to grab some music from a separate database (not Next Gen’s). Any help in confidece would be appreciated.

Thanks
 
I have used a variety of automation systems, including NexGen. I found it was relatively simple to load music from third-party schedulers, such as Selector. It took a bit of reading of the help guide. What are you having problems doing?

Really good tech support is hard to find these days and I have found that they are probably the best in the business. Other companies that offer support, you wait days or weeks only to hear the famous line of "it must be user error."

I use their community forum more than anything else, users helping users: hxxx://www.rcscommunity.com
 
Thanks for the link Jimmy,

Not using one of the schedulers in the template (like Selector), so I'm looking to setting up the music log from something else, the tech support, while good to respond quickly comes up with "it really doesn't matter" how you set it up????? Not the answer I was looking for. Your right, Good tech support is hard to find!
 
Here's what it comes down to, Nexgen is looking for information in a particular form and fashion...as I recall...Nexgen could be configured to look for data in particular "ranges" and fields within the print file...totally user configurable.

Along those same lines, if your music scheduler print to file settings are configurable...just figure out what fields you want/need and setup Nexgen accordingly.

Of all the automation systems I've ever used, Nexgen was probably the easiest and least picky about print file formats for loading logs: file number, date/time for each event (don't think that's even necessary), and a corresponding system (1-99) number that tells NexGen what the file is...or what command you want it to do in what spot (fade n' go, switch to manual, auto, etc...check your manual) ...then artist, title, length. My memory is hazy. It's been 5 years since I worked with NexGen.

That said, if you're using some off brand of music scheduler, I highly suggest looking into a download of the musicgen music scheduler...it's designed to work with nexgen, and it's better than most cheap schedulers. You might be able to find a free download of musicgen somewhere on the internet...it was a free program for quite a while. Since I don't know what you're using now...I just thought I'd throw that out there.

Lastly, doesn't matter if you're using selector or other brand name schedulers, or AudioVault, or SS32...getting logs to print and import just right into an automation system can be highly frustrating. It's frustrating, too, from a support standpoint. Good luck. Hope something here put you in the right direction.
 
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