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A KOOL Change

That shouldn't be happening, but it is. They've managed to overcome their weak signal and lack of big budget with a fresh, engaging, frankly great sounding station. Are they billing in line with those numbers? If they're not, then whomever is advertising on the station is getting one helluva deal.
For the moment, they are very low billing. The power ratio is about 0.3 which is really low, but they may be doing better this year; the rhythmic AC format was introduced during the pandemic and thus has a disadvantage.
How can a local company with a station that never really amounted to much pull that off, while Audacy can't get a full signal with decades of heritage into the top 10, and have to blow it up?
The biggest problem with KOOL-FM is that it is old. To many... actually to most... people in the sales demos it is their parent's station or their grandparent's station. They don't have a programming issue as much as an image problem.
 
Maybe those big companies are simply wrong about what people like?

I don't know about that. iHeart has two stations in the Top 5, and four in the Top 10. They're not doing too bad.

Audacy has two stations in the Top 10. They only own three stations in Phoenix and two are doing just fine.
 
Those that are frustrated with this change need to keep in mind, the imaging is literally the same as KOOL for the past few years. They’re just saying “BIG” now instead. The music is largely the same if not identical. Same imaging voice. Just new liners saying “BIG” and the air staff has been adjusted. Nothing earth shattering has changed here other than the name. And for years it was “KOOL 94.5” before being re-branded to “94.5 KOOL-FM” (emphasis on KOOL). So it isn’t like the station hasn’t changed before.
 
I don't know about that. iHeart has two stations in the Top 5, and four in the Top 10. They're not doing too bad.

Audacy has two stations in the Top 10. They only own three stations in Phoenix and two are doing just fine.
In the most recent 6+, KOOL was the lowest rated station in the Audacy cluster. For a once strong station to fall below the not-too-recently almost dead KMLE, and the not exactly stable/extremely successful KALV is not a very good sign for 94.5’s future if they hadn’t made changes. It was broken, and something had to be done to try to fix it. I don’t think anyone has a place to criticize until the “makeover” is complete and established and there are enough months of numbers to draw a conclusion.
 
The biggest problem with KOOL-FM is that it is old. To many... actually to most... people in the sales demos it is their parent's station or their grandparent's station. They don't have a programming issue as much as an image problem.
And renaming it "Big" does not solve any of that. It is their parent's or grandparent's station with a new coat of paint.
 
And renaming it "Big" does not solve any of that. It is their parent's or grandparent's station with a new coat of paint.

Which is sometimes all you need to do. The brand changes alienates the old listeners like you who only remember the past. Plus it removes the old stigma for some Gen Xers who have aged into the prime demo. You don't have to reinvent the wheel, just fix specific issues.
 
And renaming it "Big" does not solve any of that. It is their parent's or grandparent's station with a new coat of paint.
But it is not "KOOL-Eff-Emm" any more. That was the station that was old sounding to me when I was at ASU in the earlier 70's. That was half a century ago, or two generations.
 
Take yourself out of the "radio people discussing radio" mindset for a moment and put yourself in the shoes of a listener. A person in the target demo...say, a 42 year old woman with a couple teenage kids and a medium size SUV who lives in Gilbert.

What does this new station offer her? Let's say she divides her listening between a few sources. She had a preset for KOOL, one for The Mountain, one for Mix, but more often than not she streams music from Spotify. She doesn't know the first thing about the 6+ numbers or TSL. She just knows what she likes.

Is she going to catch the change at 94.5? Is she going to say "OMG this is what I've been looking for all along!" or say "huh...that's weird" and hit the button for the other stations or go back to streaming? I would argue that if you're launching a brand new station (or an old station with a new brand), you've got to get her to say something closer to "OMG" than "huh..." and you need to do it sooner than later.
In this example, your hypothetical 42 year old mom would not be giving the station nearly as much grief as you are right now.

As I and others have already opined, the changes are largely aesthetic and the music selection is near if not identical. There's nothing "weird" about this station. As long as she finds the music she wants she will either stay or go. As I have already said before, I am critical of if this move will work in Phoenix due to the number of competitors, but it is equally possible that the rebranding yields the same results as it did in Philly.
 
Both The Bounce and The Wow Factor are being beat in the ratings by KJZZ, an NPR station that mainly runs news programming produced on the east coast. Very little local content. Yet it's #2 in Phoenix. How much effort do they put into what they do? They're beating heritage news stations owned by big companies. How is this possible? People like what people like.
Consider that NPR is much more "middle of the road" in its reporting than most of the other straight news outlets. Perhaps listeners have caught on to the politically influenced 'news' who tend to cowtoe to their preferenced political party.
 
Those that are frustrated with this change need to keep in mind, the imaging is literally the same as KOOL for the past few years. They’re just saying “BIG” now instead. The music is largely the same if not identical. Same imaging voice. Just new liners saying “BIG” and the air staff has been adjusted. Nothing earth shattering has changed here other than the name. And for years it was “KOOL 94.5” before being re-branded to “94.5 KOOL-FM” (emphasis on KOOL). So it isn’t like the station hasn’t changed before.
Just as calls are not considered important any longer (by some here) why would any listener be convinced to try an old station with a new brand?

Ever go grocery shopping? Have you noticed that a significant number of products carry the label "NEW!". Means nothing. Squat. Nada!

What KOOL-FM has done is take away a very familiar brand and replace it with ZIP. And this took how many suits to decide? Some people are being way overpaid!
 
Just as calls are not considered important any longer (by some here) why would any listener be convinced to try an old station with a new brand?
In radio, if a station gets the image of being your parent’s station, that is a serious problem as it taints the self-image of listeners who don’t want to think they are old.
Ever go grocery shopping? Have you noticed that a significant number of products carry the label "NEW!". Means nothing. Squat. Nada!
Yet the term is proven over and over to work. That is the same reason packaging and logos get updated.
What KOOL-FM has done is take away a very familiar brand and replace it with ZIP. And this took how many suits to decide? Some people are being way overpaid!
The image among the 35-54 target is “old”. It is very likely that they did some perceptual research about image and foun that the very, very old name was hurting them.
 
In radio, if a station gets the image of being your parent’s station, that is a serious problem as it taints the self-image of listeners who don’t want to think they are old.
If that's a serious problem for some people, no radio station can do anything about it. Such issues should be dealt with in the world of psychiatry and/or psychology, not radio programming/marketing.
Yet the term is proven over and over to work. That is the same reason packaging and logos get updated.
Only on those with an IQ lower than a shoelace. Most consumers are smarter than this.
The image among the 35-54 target is “old”. It is very likely that they did some perceptual research about image and foun that the very, very old name was hurting them.
Then the KOOL call letters should be changed to something else. Problem solved. Or not. As I said above, this sounds like some folks have issues that are long beyond radio.
 
But it is not "KOOL-Eff-Emm" any more. That was the station that was old sounding to me when I was at ASU in the earlier 70's. That was half a century ago, or two generations.
It may have been "old sounding" to you, but it wasn't to me. The music was from about 1950 thru just-barely-faded-from-Top 40, a span of just over the previous 20 years. Those listeners would have been in the Prime Sacred Sales Demo at that time. Lots of Elvis and Beatles, but not Glen Miller or other big bands.

I remember them airing special programming of post-war R&B on weekends, referring it to "the roots of rock," or something similar. The same type of show airs every Sunday night on KJZZ, but they now call it blues.
 
Just as calls are not considered important any longer (by some here) why would any listener be convinced to try an old station with a new brand?
In radio, if a station gets the image of being your parent’s station, that is a serious problem as it taints the self-image of listeners who don’t want to think they are old.
Ever go grocery shopping? Have you noticed that a significant number of products carry the label "NEW!". Means nothing. Squat. Nada!
Yet the term is proven over and over to work. That is the same reason packaging and logos get updated.
What KOOL-FM has done is take away a very familiar brand and replace it with ZIP. And this took how many suits to decide? Some people are being way overpaid!
The image among the 35-54 target is “old”. It is very likely that they did some perceptual research about image and foun that the very, very old name was hurting them.
If that's a serious problem for some people, no radio station can do anything about it. Such issues should be dealt with in the world of psychiatry and/or psychology, not radio programming/marketing.
Why? If people did not like looking and feeling younger, there would be no new fashions, no trends in the color paint on our walls, no cosmetic surgery, no new car designs.

That is human nature, not a mental illness.

I am annoyed if someone even asks me if I like Frank Sinatra or Dean Martin. First, I can't stand them or their cohorts and second, I am not of the generation that cared intensely about them. So is that "taste" or "mental illness"?
Only on those with an IQ lower than a shoelace. Most consumers are smarter than this.
Every mass marketer knows that any use of "new" is very positive. "New improved formula" and phrases like that are very successful if the product supports the claim. That is college Marketing 101.
Then the KOOL call letters should be changed to something else. Problem solved. Or not. As I said above, this sounds like some folks have issues that are long beyond radio.
They use the calls once per hour, in the legal ID. For all practical purposes, they are not "KOOL" or "KOOL FM" any longer. They simply flushed the reminder that they have a 60 year old format where the music has continually reflected 35-54 tastes, but the image stagnated 50 years ago.
 
It may have been "old sounding" to you, but it wasn't to me. The music was from about 1950 thru just-barely-faded-from-Top 40, a span of just over the previous 20 years. Those listeners would have been in the Prime Sacred Sales Demo at that time. Lots of Elvis and Beatles, but not Glen Miller or other big bands.
But I was in my 20's then, and I did not want to hear music as old as I was. I listened to KRUX, KWIZ and KUPD as well as KUNA on occasion.

KOOL's older songs in the early 70's were from the pre-Top 40 "rock 'n' roll" era, and included some very MOR stuff.
 
The image among the 35-54 target is “old”. It is very likely that they did some perceptual research about image and foun that the very, very old name was hurting them.
Then they should update their product. Changing the brand will only make long time listeners angry or confused.

When referring to the 'old' brand of cars which brand do you use - Chrysler or "whatever the hell they changed it to"? How about Facebook vs Meta? The list goes on.
 
Then they should update their product. Changing the brand will only make long time listeners angry or confused.
Very few of the "long time listeners" were wanted. The station was way outside the top 10 in 25-54. They needed to clean the slate.
When referring to the 'old' brand of cars which brand do you use - Chrysler or "whatever the hell they changed it to"? How about Facebook vs Meta? The list goes on.
Cars have a brand new model every year, but Americans were quick to abandon them for VWs and Datsuns and Toyotas when the US brands proved themselves so inferior.

Yet cars refresh the brand every single year in most cases and still some die due to a bad image: DeSoto, Plymouth, Pontiac, Mercury, Saturn are a few that acquired a negative image that could not be changed.
 
In radio, if a station gets the image of being your parent’s station, that is a serious problem as it taints the self-image of listeners who don’t want to think they are old.
My dad used to listen to KTKT back in the day, just like us kids. My mom didn't listen to the radio at all. My kids seem to have a similar taste in music radio that I once did (except for my Marine son who went Country and seems to have drain bramage).
Yet the term is proven over and over to work. That is the same reason packaging and logos get updated.
The big splashy big red letters might be the actual draw and convince the buyer to give it a try but in fact most of this is pure illusion. Remember the big Coca-Cola "New Coke" fiasco? Right down the dumper once people tried the new product. The marketing genius who suggested this change is now CEO of a pretzel wagon on 7th Avenue now.
The image among the 35-54 target is “old”. It is very likely that they did some perceptual research about image and foun that the very, very old name was hurting them.
Are they absolutely sure it wasn't their abandonment of the good times Oldies or the on-air staff that made listening fun? I'd be interested in the average age of the suits making the decision.
Why? If people did not like looking and feeling younger, there would be no new fashions, no trends in the color paint on our walls, no cosmetic surgery, no new car designs.
These products have to be cyclical to get people to buy the next big thing. Skirts go up, then down. Colors are "in" then out. If this car looks too much like last year's model why buy new? It all marketing. Same old crap underneath.
I am annoyed if someone even asks me if I like Frank Sinatra or Dean Martin. First, I can't stand them or their cohorts and second, I am not of the generation that cared intensely about them. So is that "taste" or "mental illness"?
Why would you be annoyed? You've been in the industry a long time and a respected member to boot. And now that you are of the (ahem) senior side of 30 it seems a perfectly valid question (considering the context of course).
Every mass marketer knows that any use of "new" is very positive. "New improved formula" and phrases like that are very successful if the product supports the claim. That is college Marketing 101.
Bingo! The product has to measure up to the claims. The vast majority do not.
They use the calls once per hour, in the legal ID. For all practical purposes, they are not "KOOL" or "KOOL FM" any longer. They simply flushed the reminder that they have a 60 year old format where the music has continually reflected 35-54 tastes, but the image stagnated 50 years ago.
Kids today don't relate to an old time call. It is irrevelant to them - even if they listen to radio at all. People 35-54 years already know the calls. And I'll quibble with the 50 years ago statement. Unless you are misusing the intent of 'classic' (meaning the high point of something rather than its age) the music from the mid-50's through the mid-80's was, and will probably always be, the very best popular music of all time. With a large enough playlist so that a station takes advantage of the width and breath of that time period I don't see why most people would find it old or out of date. Of course the kids will always want their own music but that is outside the KOOL-FM target demo, right? The fact that, until recently, KOOL has always been one of the premier stations here is proof of that. Then they got cheap and bought into the "let's change our name so we're as meaningless as the next guy" merry go round. At least they keep things going with their HD2 signal so someone there does understand.
 
My dad used to listen to KTKT back in the day, just like us kids. My mom didn't listen to the radio at all. My kids seem to have a similar taste in music radio that I once did (except for my Marine son who went Country and seems to have drain bramage).
Most youth rebels against their parent's old tastes. That is why so many stations can't transition to a second generation without a new format or a refresh.
The big splashy big red letters might be the actual draw and convince the buyer to give it a try but in fact most of this is pure illusion. Remember the big Coca-Cola "New Coke" fiasco? Right down the dumper once people tried the new product. The marketing genius who suggested this change is now CEO of a pretzel wagon on 7th Avenue now.
The best marketer in the world, P&G, fails with about half its new products. TV networks have always failed on half the "new season" shows they offer. Coke's marketing people retreated and none were fired.
Are they absolutely sure it wasn't their abandonment of the good times Oldies or the on-air staff that made listening fun? I'd be interested in the average age of the suits making the decision.
Listeners in their 30's and 40's today don't want disk jockeys that "make listening fun". We get our entertainment on social media and online, we get music from radio. Younger demos hate DJs unless they add something exclusive, like talents such as Seacrest, Bones and Charlemagne do.
These products have to be cyclical to get people to buy the next big thing. Skirts go up, then down. Colors are "in" then out. If this car looks too much like last year's model why buy new? It all marketing. Same old crap underneath.
And music goes through trends and cycles, too. That affects radio formats.
Why would you be annoyed? You've been in the industry a long time and a respected member to boot. And now that you are of the (ahem) senior side of 30 it seems a perfectly valid question (considering the context of course).
I'm annoyed because some think that anyone over 50 has to love Sinatra. Honestly, I very thoroughly dislike almost all of his songs and don't like being considered a partisan.
Bingo! The product has to measure up to the claims. The vast majority do not.
Actually, most that do that see very positive results. Even things like changing package color or, for example, adding little red grains to a powdered detergent, make people happy with their purchase decision.
Kids today don't relate to an old time call. It is irrevelant to them - even if they listen to radio at all. People 35-54 years already know the calls. And I'll quibble with the 50 years ago statement. Unless you are misusing the intent of 'classic' (meaning the high point of something rather than its age) the music from the mid-50's through the mid-80's was, and will probably always be, the very best popular music of all time.
In your opinion. The fact is that Classic Hits (using the industry definition) is moving away from almost all 70's and even thinning the early 70's crowd. Obviously, the people under 50 don't want that music and don't "miss" it.
With a large enough playlist so that a station takes advantage of the width and breath of that time period I don't see why most people would find it old or out of date. Of course the kids will always want their own music but that is outside the KOOL-FM target demo, right?
Classic Hits is best defined as "the music of the most fun years of your life". It is not about the songs as much as it is about the emotional ties of adults with periods of their youth. I have just given you about $100,000 in perceptual research boiled down into two sentences.
The fact that, until recently, KOOL has always been one of the premier stations here is proof of that. Then they got cheap and bought into the "let's change our name so we're as meaningless as the next guy" merry go round. At least they keep things going with their HD2 signal so someone there does understand.
No, the brand became highly tarnished and was not succeeding with 25-54 demos. The oldies station took their 55 and older listeners, leaving them with no "bulk" and very, very poor under-55 levels. In other markets, the same music blend is good for a top 5 rank in 25-54, but KOOL had an image issue of being an old fashioned station due to an ancient image.
 
Very few of the "long time listeners" were wanted. The station was way outside the top 10 in 25-54. They needed to clean the slate.
You said earlier the range was 35-54. Does that change things materially?
Cars have a brand new model every year, but Americans were quick to abandon them for VWs and Datsuns and Toyotas when the US brands proved themselves so inferior.
Those two things are unrelated. Buyers decided that the new foreign brands did have superior build quality (although not at first) and American carmakers tried competing with inferior products. But many foreign brands also bit the dust during this time as well (most British non-luxury brands and virtually all from the Iron Curtain countries). The early Japanese entries weren't all that great here either. A couple of recessions, a "fab" engagement with "fins and things" really soured some American car brands as well as the increasing cost of maintenance, repairs and fuel. "Longer, Lower, Wider" bit the dust when it came to just transportation.
Yet cars refresh the brand every single year in most cases and still some die due to a bad image: DeSoto, Plymouth, Pontiac, Mercury, Saturn are a few that acquired a negative image that could not be changed.
All of the brands you mention, except Saturn, failed to compete in their respective price ranges. For instance there was only the price difference that made Mercury 'better' than the equipped Ford. In the old days there was some perceived value in having a car that matched your standing in society. WWII essentially brought that to an end and cars had to compete not only with their formal competition but also with other models in their own companies. Pontiac, for instance, was the hot buy in the sixties but 10 years later, when the youngsters now had families, there was slipping demand for "sports" two door models so they didn't sell well. There were just too many models and the added costs of both manufacturing and buying could not be ignored.
 
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