Having worked for a governmental agency for a short time here is what Tom Wheeler's strategy is all about: agency preservation. As the FCC self-appoints regulating the internet, it can come back to Congress with a bigger budget and a demand for more money. "Downsizing?! Are you crazy?! How are we going to regulate the internet on this budget? We need more staff, bigger facilities."
And since the FCC now controls the internet, with its attendant fees and fines, it can further tout its ability as a Treasury revenue generator. And none too soon as they will soon be losing their ability to collect fees and fines from broadcast television when they destroy the service in the incentive auction.
I'm sure they will have a page for the public to file complaints such as this one:
https://consumercomplaints.fcc.gov/hc/en-us
In, fact they haven't wasted any time. It's on there already.
But keep in mind, the FCC needs verifiable proof of illegal activity by ISPs. That may not be easy to get.